Shipping policy

Domestic orders (i.e. within the UK) are generally posted via Royal Mail within the UK up to an order value of £2,500. For orders of more than £2,500 different couriers may be used, or third party insurers used in conjunction with Royal Mail. All orders will be sent using a fully insured, tracked service. We may occasionally use other couriers for heavy and/or large orders, such as DHL, DPD, UPS, FedEx, ParcelForce, etc. The most common of these we have used for heavy orders are DHL or UPS. We are not specialist packagers of fine art and as such fine art of a size larger than approximately 40x40 cm or a value greater than £2,500 is generally sent with a specialist courier such as Mail Boxes Etc, Alban Shipping, etc and therefore will be subject to longer arrival times than books etc.

International orders are generally posted via Royal Mail when under 2kg and under £250 in value, though this has some variation depending on the destination country. For orders over 2kg or over £250 other couriers will be used such as DPD, DHL, UPS, FedEx, etc. DHL and UPS are the most common providers we use in this circumstance. The prices quoted for international shipping are automatically calculated and therefore we may be able to achieve a more affordable price if we are contacted prior to payment, though the automatic calculator is generally very accurate. We shipped more than 1,000 parcels internationally in the year 2023 and we make no profit from the amount we charge for postage. This also covers the cost of insurance, packaging, etc - we do not charge for our time in the postage cost. We are not specialist packagers of fine art and as such fine art of a size larger than approximately 40x40 cm or a value greater than £2,500 is generally sent with a specialist courier such as Mail Boxes Etc, Alban Shipping, etc and therefore will be subject to longer arrival times than books etc. Any VAT, import duty, or additional charges related to the import/export of our products remains the sole responsibility of the buyer. For VAT applicable products (e.g. fine art, framed maps/prints, etc) this is included in the list price - e.g. a £10,000 painting includes £2,000 of VAT in the price. Books are rated at 0% for VAT.

 

Export Licenses

Occasionally we sell material of great historical significance which may be subject to an export license for international purchases. In this case significant delays can occur of an unspecified length, sometimes in excess of six months but generally much less. If we have access to previous export documentation for items this will be mentioned in the description. Having access to previous export documentation generally makes the process much faster and smoother. We will mention in the description if we believe export documentation will be required in order to process an international order. Generally no documentation is required for a change of ownership for sales within the UK, though there are some exceptional circumstances when some arrangements may need to be put in place (e.g. Droit de Suite / ARR). If this is the case it will of course be mentioned in the relevant description.

 

A range of different shipping options are available:

Standard (UK):

  • Royal Mail Tracked 48 (generally arrives within 2-3 business days)*
  • Royal Mail Tracked 24 (generally arrives within 1-2 business days)*
  • Royal Mail Special Delivery Guaranteed Next Day by 1pm*

 *delays do occasionally occur which are out of our control and so these transit times are not guaranteed by WoodPaz Books Ltd.


Your book(s) will be packaged securely. We have invested lots of time and money into ensuring our packaging is some of the best in the book industry. We use biodegradable bubblewrap, kraft tape, and sturdy cardboard boxes for all orders irrespective of value. We have shipped thousands of parcels across a significant number of countries and it is very rare that damage occurs. Even in the very rare event that the box(es) get damaged the significant majority of times the books inside are without any damage. Over 99.9% of orders arrive safely and without issue.

If you submit multiple orders, they may be sent in one or multiple packages. A tracking number will be emailed to you once your book has been dispatched which is almost always within one business day of the order being placed - the exceptions being if additional requirements are needed such as in the aforementioned cases.

We can only ship to the same address as given to us by the payment institution for security reasons and action against fraud. If you have entered the wrong shipping address and would like to change this, please contact us immediately and we will cancel your order so that you can re-purchase using the correct address. We are not liable for an order being sent to an incorrect address due to buyer error in this regard. We post to the address provided to us at the point of order only.

All orders are aimed to be dispatched within one business day of payment. The majority will be dispatched either the same day or on the next working day. Parcels are usually collected from us rather than dropped off.